FAQs


FREQUENTLY ASKED QUESTIONS ABOUT THE FLORIDA POLY CARD

  1. What is the Florida Poly ID Card?
  2. How do I get my Florida Poly ID Card?
  3. What if I lose my Florida Poly ID Card?
  4. What is my Student ID Number?
  5. What is my Florida Poly Bucks Number?
  6. What is the difference between my Meal Plan and Florida Poly Bucks?
  7. How does Florida Poly Bucks work?
  8. When is value added to Florida Poly Bucks available?
  9. Where can I use Florida Poly Bucks?
  10. How do I make a purchase with Florida Poly Bucks?
  11. What happens if I swipe my card at a self-service location and the machine does not work?
  12. How do I recommend additional accepting locations for Florida Poly Bucks?
  13. What if I forget my user name or password?
  14. Is the Florida Poly Bucks Account Management Center a secure site?
  15. What are the Florida Poly Bucks Terms and Conditions and How can I review them?
  16. What is the Florida Poly Bucks refund process?

Have another question? Email it to mycard@flpolyidcard.com

What is the Florida Poly ID Card?

The Florida Poly ID Card is the official identification card of Florida Polytechnic University. It is issued to all members of the University community and is required for identification and access to essential campus services. It also offers a convenient account for making purchases on and off campus. All students, faculty, and staff at Florida Poly are currently eligible to receive a Florida Poly ID Card.

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How do I get my Florida Poly ID Card?

Florida Poly ID Cards are issued and distributed at the Wellness Center, Hours: M-F (8am-5pm) with a valid photo ID and a copy of your class schedule.

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What if I lose my Florida Poly ID card?

Immediately report a lost or stolen card to the Auxiliary Department at 863-874-8440. To deactivate your Florida Poly Bucks account, click here or call 1-888-820-0454. Replacement cards are issued at the Wellness Center. A $15 fee will be charged to replace your card.

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What is my Student ID Number?

Your Student ID Number is located on the front of your Florida Poly ID Card and begins with “U”. It is not your social security number, but a unique number that is 10 digits in length.

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What is my Florida Poly Bucks Number?

Your 16-digit Florida Poly Bucks number is located on the front of your Florida Poly ID Card and uniquely identifies your prepaid spending account.

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What’s the difference between my Meal Plan and Florida Poly Bucks?

Both accounts are accessed by your Florida Poly ID Card.

Meal Plans do not roll over.

Florida Poly Bucks is a pre-paid spending account offering a safe and convenient way to make purchases on and off campus. It is designed to eliminate the need to carry cash. You or your parents must add value to Florida Poly Bucks before using it for purchases. Value in Florida Poly Bucks rolls over from semester to semester and from year to year.

To learn more about how to use the prepaid accounts on your Florida Poly ID Card, click here.

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How does Florida Poly Bucks work?

Florida Poly Bucks is a cashless, prepaid spending account on your Florida Poly ID Card that is accepted on and off the University campus. You must add value to your account before using Florida Poly Bucks to make purchases and have sufficient value available in your account to pay for each transaction. Every time you use your Florida Poly Bucks account, the amount of the transaction will be deducted from your account and you may not spend more value than you have. Unused balances roll over semester to semester and year to year.

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When is value added to Florida Poly Bucks available?

Funds transferred by debit/credit card and cash are available instantly. Check deposits are available on the business day received. If a check is returned to us by your financial institution for insufficient funds, the deposit will be reversed from your Florida Poly Bucks account and a Returned Payment/Check fee will be assessed. If the Returned Payment/Check fee creates a negative balance in your account, you will be contacted to make another payment to the account.

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Where can I use Florida Poly Bucks?

Florida Poly Bucks can be used at many campus locations and at off campus businesses. These can be identified by the “Welcomed” sign featuring the Florida Poly ID Card and Florida Poly Bucks logos. Click here for a complete list of accepting locations.

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How do I make a purchase with Florida Poly Bucks?

At retail locations, Florida Poly Bucks works much like a debit or credit card. Just present your Florida Poly ID Card for payment to the attendant at the register. Your card will be swiped in a terminal and the transaction authorized. You may be asked to sign a printed receipt of the approved transaction. At self-service locations, simply insert your card in the terminal.

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What happens if I swipe my card at a self-service location and the machine does not work?

If the self-service machine does not work properly, you will not be charged for the transaction. If for any reason you are charged, please email us at mycard@flpolyidcard.com for a refund request. Please include the location, date & time of the transaction(s) in question.

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How do I recommend additional accepting locations for Florida Poly Bucks?

Cardholder suggestions are welcome and encouraged. Recommendations can be sent via e-mail to auxserv@flpoly.org. Please include the name of the location and why you would like to see them join the program.

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What if I forget my username or password?

Go to Florida Poly Bucks Cardholder Account Center. Under the Login button, click “Forgot your username or password?” and follow the instructions.

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Is the Florida Poly Bucks Account Management Center a secure site?

Yes, it is secured via 128 Bit SSL Encryption so you can manage your account with confidence.

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What are the Florida Poly Bucks Terms and Conditions and how can I review them?

The Terms and Conditions outline program policies and terms of use for the Florida Poly Bucks account. They are available for review via a link in the footer of every page on this site.

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What is the Florida Poly Bucks refund process?

You may receive a refund of your Florida Poly Bucks account balance when you graduate, withdraw or leave Florida Polytechnic University. Proof of withdrawal or dismissal is required. Refund requests must be submitted to the University’s card program service provider in writing to:

Florida Poly ID Card Service Center
PO Box 1305
Doylestown, PA 18901-0117

or by emailing mycard@flpolyidcard.com

Please see Section 20: Account Refunds in the Terms & Conditions for further details.

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